Invite team members: seats, pending invites and access

Part of Your team in Jellypod. Only Admins can invite, resend, revoke or remove.

Invite someone

1. Open Settings, then the Team tab.
2. Click Invite.
3. Enter their email address and choose Admin or Member (see Roles and permissions for the difference).
4. Send the invitation.

The invitee accepts through the link in the email. On Enterprise, users who sign in through SSO are provisioned on first sign-in, so they do not need an invitation.

Seat limits

Seats are counted as active members plus pending invitations. The Team tab shows how many are in use. Included seats per plan: 1 on Starter and Educator, 2 on Creator, and 5 on Business. Enterprise has no plan cap. See plan limits for the full comparison.

At the limit, Invite opens the upgrade dialog instead of the invite form, and a Seat limit reached banner appears with an Upgrade button. Revoking an invitation or removing a member frees a seat.

Pending invitations

Pending invitations appear in the members list with a Pending badge and an expiry date. Open the row menu to choose Resend invite or Revoke invite.

Remove a member

Open the member's row menu and choose Remove from team. You have no menu on your own row. The last Admin cannot be removed.

What new members can access

Members see everything in the shared workspace. There is no per-project access, so finish anything sensitive before inviting collaborators.

Troubleshooting

• "That email is already a member or has a pending invitation." Look for the address in the members list. Use Resend invite if it is pending.
• Invitee did not get the email. Ask them to check spam, then use Resend invite. If the address was mistyped, revoke the invitation and send a new one.
• No Invite button. You are not an Admin. Ask an Admin to invite for you or change your role.
• "Something went wrong. Please try again." Retry. If it keeps failing: Open Help & Support in the Studio sidebar to chat with the team, or email support@jellypod.com.