Canceling Your Subscription

Free Plan vs. Free Trial

Before you cancel, make sure you understand which plan state you're in:

• Free Plan: No subscription, no charges, no cancel button needed. You can create and publish content for free with a limited monthly credit allowance.
• Free Trial: A 7-day trial of a paid plan that requires a payment method. If not canceled before the trial ends, it automatically converts to a paid subscription.

If you're on a free plan, there's no subscription to cancel. If you're on a free trial and want to avoid being charged, you must cancel before the trial ends.

Prerequisites

You must have billing management permissions (typically the Admin role) to manage your subscription.

How to Cancel

1. Go to Settings > Usage & Billing.
2. Scroll to the Cancel my subscription section at the bottom of the page.
3. Click Cancel Subscription.
4. Choose a reason for canceling, then click Confirm Cancellation.

Cancellation happens right in Jellypod, no Stripe billing portal needed.

What Happens After Cancellation

Once you cancel:

• Your subscription remains active until the end of your current billing period (shown as "Ends" in the subscription card instead of "Renews").
• You keep full access to all features until that date.
• A notice appears on the subscription card: "Your subscription will end on [date]. You'll lose access to creating and publishing, remaining plan credits will expire, and podcasts will be removed from third-party platforms. Purchased credit top-ups aren't lost."
• After the period ends, you'll need an active subscription again to create or publish content, even if you still have purchased credit top-ups. Creating and publishing access is tied to having a plan, not to your credit balance.
• Any remaining monthly plan credits expire. Credits you've purchased as top-ups are not lost and are available again once you resubscribe.
• Podcasts distributed to third-party platforms (Spotify, Apple Podcasts, etc.) will be removed.

Resubscribing

You can resubscribe at any time by clicking Update Subscription and selecting a plan. If you resubscribe before your current period ends, your subscription continues without interruption.

Accessing Past Invoices After Canceling

Once your subscription ends, signing back in to Studio takes you to a plan-selection screen instead of your dashboard, since creating and publishing require an active plan. That screen shows Starter, Creator, and Business side by side (plus an Enterprise option) so you can pick any tier directly, not just the one you had before. If you've billed with Jellypod before, the screen also shows a Manage billing button so you can still reach the Stripe billing portal and download past invoices or receipts without resubscribing first.

Trying to cancel because a charge failed and you were redirected to a payment issue screen? See Payment Issues instead, cancellation from that screen works differently.

Frequently Asked Questions

Will I lose access immediately after canceling?

No. Your subscription remains active until the end of your current billing period. You keep full access to all features until that date.

Why don't I see a cancel button?

If you're on a free plan, there's no subscription to cancel. Cancel buttons only appear if you're on a free trial or paid plan. If you have a paid subscription but can't find the cancel button, check that you have billing permissions (Admin role).

I'm on a free trial. When will I be charged?

Your free trial converts to a paid subscription at the end of 7 days unless you cancel before then. You'll be charged on the day your trial ends. To cancel before charges apply, go to Settings > Usage & Billing and scroll to 'Cancel my subscription' at the bottom.

How do I stop being charged?

Canceling stops all future charges. Your access continues until the end of the current billing period. If you think you were charged in error, contact support.

Can I still get an invoice after my subscription ends?

Yes. If your organization has billed with Jellypod before, the plan-selection screen you see after canceling includes a Manage billing button that opens the Stripe billing portal, where you can download past invoices and receipts without resubscribing.

Do I have to resubscribe to the plan I had before?

No. The plan-selection screen you see after canceling shows Starter, Creator, and Business side by side, so you can pick any tier when you resubscribe.