Cancel your subscription and what happens next

Cancellation is self-serve in Jellypod, with no Stripe billing portal step. Only organization admins (or members with billing permission) can open the billing page. For other billing topics, see Account and Billing.

How to cancel

1. Go to Settings > Usage & Billing.
2. At the bottom of the page, in the Cancel my subscription card, click Cancel Subscription.
3. Choose a reason and click Continue to Cancel. Some reasons show a discount offer first: choose Apply discount and stay to keep your plan, or No thanks, continue cancelling.
4. Tick the acknowledgement checkbox and click Confirm Cancellation.

If you only want a lower price or fewer credits, downgrade instead. If a failed charge sent you to a Payment Issue screen, cancel or restart from Payment Issues, where canceling takes effect immediately.

What happens after you cancel

• Access to your plan’s features continues until the end of your current billing period. A note on the subscription card shows the end date.
• When the period ends, your organization returns to Free unless another active plan applies. You can browse Studio and listen to existing content, but generating, saving, editing, publishing, and exporting require an active plan, even if you hold purchased credits. See Free exploration.
• Unused plan credits from this subscription expire. Purchased top-up credits are not lost and are kept for if you resubscribe. An active Educator credit grant is unaffected and keeps renewing on its own schedule. See Free Educator plan.
• Your podcasts are removed from third-party platforms such as Spotify.
• Automations are paused.
• Your podcasts and episodes are not deleted. See content ownership and rights.

To end a scheduled cancellation immediately, click Cancel Now in the card, which then reads Cancel my subscription now. You lose access to paid creation features right away and forfeit the rest of the paid period. Free Studio exploration remains available. This cannot be undone.

Canceling does not delete your account. To remove your team and data, see Deleting Your Account.

Canceling during the free trial

During a trial the card reads Cancel my trial with a Cancel Trial button. Your trial then ends on its scheduled date and you are not charged. Click Resume Trial before that date to undo it. Trial length, caps and eligibility are covered in Free trial.

Resubscribing

Before the period ends: click Update Subscription on the Usage & Billing page and choose a plan.

After the period ends: you can still sign in and explore Studio for free. Open Settings > Usage & Billing, click Update Subscription, and choose a plan to resume creating. You can pick any tier, not only your previous one.

If Stripe cancelled the subscription after a failed payment, follow the Restart subscription steps in Payment Issues instead.

Invoices after canceling

Past invoices stay available, as described in Viewing Invoices.

Can't find the cancel button

The Cancel my subscription card appears only while a subscription or trial can still be canceled, and only on the billing page for users with billing permission. If you don't see it, check that you have the Admin role. If you think you were charged in error, open Help & Support in the Studio sidebar to chat with the team, or email support@jellypod.com.