Change your plan or switch between monthly and annual
View your plan, credits and renewal date in Usage & Billing, upgrade or downgrade, and switch between monthly and annual billing, including the annual banner.
Plan changes live in Settings > Usage & Billing, part of Account and Billing. You can also open it from your avatar menu (Billing & Usage). Only members with billing permission (typically the Admin role) see the tab. Everyone else sees "You do not have permission to manage billing".
View your subscription
The Subscription Details card shows:
- Plan name, price and next renewal date (Renews, or Access until if a cancellation is scheduled, or Trial ends during a trial).
- Credits Balance, with an info button explaining how credits work. See Understanding credits for balance and expiry.
- Current Period: start and end dates, and whether billing is monthly or yearly.
If a cancellation is scheduled, the card says when the subscription ends and what you lose. To stop that instead, see Canceling your subscription.
Upgrade or downgrade
Click Update Subscription on the card, pick a plan, and confirm. The billing portal shows the charge before you confirm. To compare plans and limits first, see plan comparison. If you only need more credits, buy a top-up instead of changing plan.
Tip: compare the Credit Usage chart lower on the page with what each plan includes before you upgrade.
Switch between monthly and annual
The plan picker has a Monthly / Annual toggle. Your options depend on your current billing interval.
| You are on | You want | How |
|---|---|---|
| Monthly | Annual, same plan | Toggle Annual in Update Subscription and confirm. |
| Annual | Monthly, higher plan | Choose the higher plan on the Monthly toggle in Update Subscription. |
| Annual | Monthly, same plan | Click Edit Billing to open the billing portal and confirm there. The prorated charge is shown first. |
| Annual | Any lower plan, monthly or annual | Not self-service, and the change fails with an error (moving to monthly shows "Contact billing support to change this plan"). Open Help & Support in the Studio sidebar to chat with the team, or email support@jellypod.com. |
The annual banner
Eligible monthly subscribers (billing permission, no cancellation scheduled) see a banner at the top of Studio with the yearly saving. It is hidden on the Usage & Billing page, which has a Switch to Annual card instead.
- Switch to annual opens a dialog with the amount due today and your new renewal date. The switch completes there, with no billing portal.
- Keep monthly or the close button hides the banner for 90 days for your whole team. The Switch to Annual card stays available.
Change plans during a free trial
Selecting any plan during a trial, including the one you are trialing, ends the trial and charges your card on file. A Confirm your updates dialog shows the price first. Trial limits lift right away, so this is also how you convert early. The plans page lists the trial limits.
You keep your unused trial credits when you subscribe. Your paid plan's monthly credits are added on top of the remaining trial balance. Trial credits keep their original expiry date, one month after your originally scheduled trial end date, even if you subscribe early.
To see what you were charged, open Viewing invoices.
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Buy extra credits: top-ups, price and minimum
Buy additional Jellypod credits at $10 per 1,000 without changing your plan: where to buy, preset amounts, custom amounts and how long they last.
Cancel your subscription and what happens next
Cancel from Usage & Billing, keep access until the period ends, what happens to credits and distributed podcasts, and how to resubscribe after a normal cancellation.