Managing Your Subscription

Prerequisites

You must have billing management permissions (typically the Admin role) to access the Usage & Billing tab. Members without billing permissions will see a "You do not have permission to manage billing" message.

Viewing Your Subscription

1. Go to Settings > Usage & Billing.
2. The Subscription Details card at the top shows:
   • Plan name and price (e.g., "Creator")
   • Credits Balance: your current available credits
   • Current Period: the start and end dates of your billing cycle
   • Renews (or Ends): your next renewal date with auto-renewal status

If your subscription is set to cancel, the card displays a note: "Your subscription will end on [date]. Unused credits will expire and podcasts will be removed from third-party platforms."

Upgrading or Downgrading

Click the Update Subscription button in the subscription card to change plans. Upgrades apply immediately; downgrades take effect at the end of your current period. See Plans and Pricing for the full plan comparison.

If you're on an annual plan, you can switch to monthly billing yourself. Moving to a higher tier on monthly billing works like any other upgrade, right from the Update Subscription dialog. To switch your current plan to monthly billing without changing tiers, click Edit Billing in the subscription card to open your billing portal and confirm the change there. Either way, the prorated charge is disclosed before anything is confirmed.

Downgrading to a lower tier while on an annual plan still isn't available for self-service, whether you're staying annual or moving to monthly. You'll see an error asking you to contact billing support instead; reach out via the chat widget in Jellypod to make that change.

If you're on a monthly plan, switching to annual billing on the same plan is self-service: toggle to Annual in the Update Subscription dialog and confirm. Eligible monthly subscribers may also see a "Get two months free with Annual" prompt on the new episode page or in Usage & Billing that opens this dialog with annual already selected.

Changing Plans During a Free Trial

Plans cannot be changed for free while you are on a trial. Selecting any plan during your trial, including the one you are currently trialing, ends the trial immediately and charges the card on file for that plan. You will see a confirmation dialog showing the plan price before anything is charged (any discounts on your subscription are applied at billing). This is also how you convert to a paid subscription early: pick your plan, confirm the charge, and trial limits (like the episode cap) are lifted right away.

Quick Access

You can also reach billing settings by clicking your avatar in the sidebar and selecting Usage & Billing.

Frequently Asked Questions

Where can I see my current credit balance?

Your credit balance is shown in the Subscription Details card at Settings > Usage & Billing. You can also see it by clicking your avatar in the sidebar.

Can I switch my annual plan to monthly billing myself?

Yes. Upgrade to a higher tier on monthly billing from the Update Subscription dialog, or click Edit Billing to switch your current plan to monthly through your billing portal.

Why can't I downgrade my annual plan to a lower tier?

Downgrading to a lower tier isn't available for self-service on an annual plan, whether you're staying annual or moving to monthly. Contact billing support via the chat widget in Jellypod and they'll make the change for you.